Hello JoI am hoping that you can help my son, his partner and their toddler whowill be flying out of Malagaairport on May 9th.They are both blind.
Globespan cannot arrange assistance for them at the airport.
When they arrive they will need the following assistance from a guide,they are bothfit and healthy and DO NOT need wheelchairs.
Assistance to find a luggage trolley.Assistance to find the check-in deskAssistance to find the departure gateAssistance to find airport facilities (cafe, airport shops etc.).Would you be able to arrange this for them?If so, could you tell me the best place for the taxi to drop them?Would someone be able to meet them?
Thank you in advance.
Regards Linda
My Reply...
HI Linda,
Just so you know I am not the main airport.
I am very dissappointed that the airline say they cannot help you.
I will try and have a find out for you and get back to you soon
Regards
Joanne
malaga-airport-guide.com
Hi JoanneThank you so much.Your help is greatly appreciated.Regards Linda
Hi Linda,
Im sorry, but this is one of those cases where the airline blames the airport and the airport blames the airline.
The only thing I can think of is that you call http://www.mobility-spain.com/ who are predominatly for weelchairs etc but they may be able to help or know someone else that can help.
Good Luck
Regards
Joanne
ONCE is a big charity here for deaf and blind people, and generally the Spanish are quite apprechiative of peoples needs. So if they can get to the information desk Im pretty sure that someone will see that they do need help.
It would be great to hear how they got on as we really are trying our best to get more information for people with disabilities on the website to help others.
Kind regards
Joanne
Hi JoMy son and his partner had a good journey home. On arrival at Malagaairport everyone was very helpfuland someone took them to the check in desk. From there the Globespanpeople were very good and veryhelpful so they had a very smooth journey home.Thank you for your efforts on their behalf and good luck with developingyour information for the disabledat the airport and on your website.
Regards Linda
Labels: Disability at Malaga Airport